Privacy Policy

Legal Disclaimer

The information provided on this website is for general informational purposes only and does not constitute therapeutic or medical advice. While Reset Room LLC is a licensed mental health practice, your use of this website does not establish a therapist-client relationship with Reset Room LLC or any of its clinicians. Such a relationship is only formed after we have mutually agreed to work together, which includes completing intake paperwork and signing a service agreement.

The content on this website, including blog posts and resources, is not a substitute for professional mental health advice, diagnosis, or treatment. Always seek the advice of your qualified health provider with any questions you may have regarding a mental health condition. If you are experiencing a mental health emergency, please call 911 or go to the nearest emergency room immediately.

Introduction

Reset Room LLC ("we," "us," "our," or "the Practice") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Name
Email address
Phone number
Demographic information
Medical and mental health history
Information related to therapy sessions
Insurance and billing information

This information is collected through secure online contact forms, intake paperwork, and during the course of our therapeutic work together.

Automatically Collected Information:
When you visit our website, we may automatically collect certain information about your device and usage, including:

Internet Protocol (IP) address
Browser type and version
Pages you visit and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information collected for the following purposes:

Providing therapy and counseling services through Reset Room LLC
Responding to your inquiries and scheduling appointments
Sending administrative information (appointment reminders, policy updates)
Improving our website and services
Complying with legal and regulatory requirements

How We Share Your Information

We take your privacy seriously and do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:

With Your Consent: We may share information when you have provided explicit consent.

Legal Obligations: We may disclose information when required by law, such as in response to a valid court order, subpoena, or other legal process.

Safety Concerns: We may disclose information if there are concerns about your safety or the safety of others, including mandatory reporting requirements for child abuse, elder abuse, or threats of harm to self or others.

Third-Party Service Providers: We may share information with trusted third parties who assist us in operating our practice (e.g., secure email platforms, billing processors, electronic health record systems, website hosting). These providers are contractually obligated to protect your information and use it only for the services they provide.

Data Security

Reset Room LLC implements appropriate technical and organizational measures to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure, encrypted communication platforms
HIPAA-compliant electronic health records
Password-protected systems
Limited access to your information to only what is necessary

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information Reset Room LLC holds about you
Correction: Request corrections to inaccurate or incomplete information
Restriction: Request restrictions on how we use or disclose your information
Withdrawal of Consent: Withdraw consent for the collection or processing of your information (though this may affect our ability to provide services)

To exercise any of these rights, please contact us using the information at the end of this policy.

Email and Contact Form Communications

Please be aware that standard email and contact forms may not be secure forms of communication. While we take precautions to protect your information, we cannot guarantee the security of information transmitted via unencrypted email. Once we establish a therapeutic relationship with Reset Room LLC, we will provide instructions for using secure, HIPAA-compliant communication methods.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where visitors come from. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. Reset Room LLC is not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Reset Room LLC does not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

Reset Room LLC reserves the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page, with the "Last Updated" date revised accordingly. We encourage you to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Reset Room LLC
Kendee Hamilton, LCSW

kendee@resetroomtherapy.org
(385) 224-5128
resetroomtherapy.org